Return and Refund Policy

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Broken, defective, or damaged items during shipping are eligible for a full refund or replacement.

2. Non-Returnable Items

• Items that show signs of use, scratches, or damage caused after delivery are not eligible.
• Customized or personalized products cannot be returned unless defective.

3. Return Process

• To initiate a return, contact customer support at vorenagroup@gmail.com with your order details and reason for return.
• A return authorization and instructions will be provided.

4. Refunds

• Once the returned product is received and inspected, a refund will be issued to the original payment method within 7–10 business days.
• Shipping fees are non-refundable unless the item was defective or damaged.

5. Replacements

• If you receive a damaged or defective product, a replacement will be sent at no extra cost.
• Replacements are subject to stock availability.

6. Shipping for Returns

• Customers are responsible for return shipping unless the product is defective or damaged.
• It is recommended to use a trackable shipping method to ensure the item reaches the return address safely.

7. Contact

• For any questions regarding returns or refunds, reach out to vorenagroup@gmail.com.