Shipping Policy

1. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Customized or bulk orders may take longer; estimated timelines will be communicated at checkout.

2. Shipping Methods & Delivery Time

• Standard shipping usually takes 5–10 business days depending on the destination.
• Expedited shipping options may be available at checkout for faster delivery.
• Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

3. Shipping Costs

• Shipping charges are calculated at checkout based on order size, weight, and destination.
• Free shipping may be offered for orders above a certain value; details will be provided at checkout.

4. Tracking Your Order

• Once your order is shipped, a tracking number will be provided via email.
• Customers can track the shipment using the carrier’s website.

5. Shipping Restrictions

• Currently, shipping is available only to locations serviced by our carriers.
• Certain remote locations may have longer delivery times or additional charges.

6. Damaged or Lost Items

• Items damaged during shipping should be reported immediately to vorenagroup@gmail.com.
• Claims for lost or damaged shipments will be handled on a case-by-case basis.

7. Contact

• For any shipping inquiries, reach out to vorenagroup@gmail.com.